Terms of service

At Pawkhana, we take great care in producing safe, high-quality treats for your pets. Because our products are food items, we maintain strict quality and hygiene standards.

Returns

Due to the nature of pet food products, we generally do not accept returns once the package has been opened or used.

However, returns may be accepted in the following cases:

• The product was damaged during delivery

• You received the wrong item

• The package arrived leaking or tampered

To request a return, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Refunds

Once we review and verify the issue, we may offer one of the following:

• Replacement of the product, or

• Full refund to the original payment method

Refunds are usually processed within 5–7 business days after approval.

Non-Refundable Situations

Refunds or returns will not be accepted in the following situations:

• The product has been opened or partially consumed

• The request is made after 48 hours of delivery

• The pet does not prefer the taste of the product

• Incorrect shipping address was provided during checkout

Order Cancellation

Orders can only be cancelled before they are shipped.
Once the order has been dispatched, cancellation will not be possible.

Contact Us

If you experience any issues with your order, please contact our support team.

Email: support@pawkhana.com
Phone: +91 8367626960

We are always happy to help ensure your pets enjoy the best treats from Pawkhana. 🐶