Shipping policy

Shipping Policy – Pawkhana

At Pawkhana, we strive to deliver fresh and healthy treats for your pets as quickly and safely as possible.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you via email or phone.

Shipping Time

Estimated delivery times depend on your location:

• Metro Cities: 2–4 business days

• Other Cities & Towns: 3–6 business days

• Remote Areas: 5–8 business days

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.

We may occasionally offer free shipping promotions on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery status.

Shipping Partners

We work with reliable courier partners to ensure safe delivery of Pawkhana products across India.

Incorrect Address

Please ensure that the shipping address provided is accurate. Pawkhana will not be responsible for delays or delivery failures caused by incorrect address details.

Damaged or Lost Packages

If your order arrives damaged or missing, please contact us within 48 hours of delivery with photos of the package so we can assist you promptly.

Contact Us

If you have any questions regarding shipping, feel free to contact us:

Email: support@pawkhana.com
Phone: +91 8367626960