Refund policy

Return & Refund Policy

At Paw-khana, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

  • Returns can be requested within 7 days of receiving your order.

  • Products must be unused, unopened, in their original packaging, and in resalable condition.

  • Proof of purchase or order confirmation is required for all return requests.

Non-Returnable Items

The following items cannot be returned unless they are received damaged or defective:

  • Pet food and treats (if opened)

  • Supplements and medicines

  • Grooming and hygiene products

  • Personalized or customized products

  • Gift cards

  • Clearance or final sale items

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product and packaging

  • An unboxing video (if available)

After verification, we will arrange a replacement or issue a full refund at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method within 5–7 business days.

  • Shipping charges are non-refundable unless the return is due to our error or a damaged product.

Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was delivered.

  • We recommend using a trackable shipping service for returns.

Order Cancellation

  • Orders can be cancelled before they are shipped for a full refund.

  • Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if it meets our return eligibility criteria.

How to Request a Return

To initiate a return or refund request, contact our customer support with:

  • Order Number 

  • Reason for the return

  • Supporting photos (if applicable)

Our support team will guide you through the return process.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team through the contact details provided on the Paw-khana website.